Terms of service

Last Updated: September 24, 2026

Welcome to SOFTCAYA.

These Terms of Service (“Terms”) govern your access to and use of www.softcaya.com (the “Site”) and any products, services, features, or content offered through the Site.

The Site is operated by Softcash Retail LLC, doing business as SOFTCAYA (“SOFTCAYA,” “we,” “us,” or “our”).

By visiting our Site, purchasing products from us, or otherwise using our services, you agree to be bound by these Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies posted on the Site.

If you do not agree to these Terms, please do not use our Site or services.

1. Online Store Terms

By using this Site, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have obtained any consent required by applicable law.

You may not use our products, Site, or services for any unlawful or unauthorized purpose.

You must not transmit viruses, malicious code, or any other material that could interfere with the operation or security of the Site.

A violation of these Terms may result in suspension or termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone where permitted by applicable law.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of the Site or services without our prior written permission.

We may modify, suspend, or discontinue any part of the Site or services at any time, subject to applicable law.

Headings used in these Terms are provided for convenience only and do not affect their interpretation.

3. Product Information

We make reasonable efforts to display our products and product information as accurately as possible.

However, colors and appearance may vary depending on:

• Your device
• Screen settings
• Lighting conditions
• Photography
• Manufacturing variations

Because many of our products involve materials such as leather, suede, textiles, or other natural or manufactured materials, slight variations in color, texture, grain, stitching, or appearance may occur.

Such reasonable variations do not necessarily constitute a defect.

We reserve the right to modify product descriptions, specifications, availability, or other information at any time.

4. Prices

All prices displayed on the Site are shown in the applicable currency selected for your market.

Prices may change without prior notice.

We reserve the right to correct pricing errors, typographical errors, or other inaccuracies.

If a pricing error affects an order you have already placed, we may contact you for instructions or cancel the affected order and issue a refund where appropriate.

Promotions, discount codes, and special offers may be subject to additional conditions and may be changed or discontinued at any time.

5. Orders and Acceptance

Submitting an order does not necessarily mean that your order has been accepted.

We reserve the right, where permitted by law, to:

• Accept or reject an order
• Limit quantities
• Cancel an order
• Request additional information before processing an order
• Refuse transactions suspected of fraud, abuse, resale, or unauthorized activity

An order may be canceled if:

• A product is unavailable
• Payment cannot be authorized
• Order information appears inaccurate
• Fraud or security concerns arise
• A pricing or product information error occurs
• We are unable to deliver to the requested destination

If we cancel an order after payment has been successfully processed, we will issue an appropriate refund to the original payment method.

6. Billing and Account Information

You agree to provide current, complete, and accurate billing, shipping, account, and payment information.

You are responsible for promptly updating your information when necessary.

You are also responsible for ensuring that:

• Your shipping address is correct
• Your contact information is accurate
• Your payment method is authorized for use
• Information submitted during checkout is truthful and complete

SOFTCAYA is not responsible for delays or delivery problems caused by incorrect or incomplete information provided by the customer.

7. Payment

Available payment methods will be displayed during checkout.

Payments may be processed by third-party payment service providers.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Your payment provider may have separate terms and privacy practices that apply to your transaction.

We reserve the right to perform fraud-prevention or payment-verification checks before processing an order.

8. Shipping and Delivery

Shipping options, estimated delivery times, and applicable shipping charges will be displayed at checkout or described in our Shipping Policy.

Delivery estimates are estimates and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including:

• Carrier delays
• Customs processing
• Severe weather
• Holidays
• Natural disasters
• Transportation disruptions
• Incorrect shipping information
• Government restrictions

Additional terms regarding shipping and delivery are available in our Shipping Policy.

9. International Orders

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or local authorities.

Unless otherwise stated at checkout, these charges may be the responsibility of the customer.

Customs procedures may also cause delivery delays.

Customers are responsible for complying with applicable import laws and regulations in their country or region.

10. Returns and Refunds

Returns, refunds, exchanges, damaged items, and order cancellations are governed by our Return and Refund Policy.

Customers should review that policy before making a purchase.

Nothing in our Return and Refund Policy or these Terms is intended to limit rights that cannot legally be excluded under applicable consumer protection laws.

11. Accuracy of Information

We make reasonable efforts to ensure that information displayed on our Site is accurate.

However, the Site may occasionally contain:

• Typographical errors
• Inaccuracies
• Omissions
• Outdated information

These may relate to product descriptions, prices, promotions, shipping charges, delivery estimates, or product availability.

We reserve the right to correct errors and update information where appropriate.

12. Optional and Third-Party Tools

We may provide access to services, tools, or features supplied by third parties.

These services may include:

• Payment processing
• Shipping and tracking
• Customer reviews
• Analytics
• Marketing tools
• Social media integrations

We do not control all third-party services and cannot guarantee their uninterrupted availability.

Your use of third-party services may also be governed by the terms and policies of those providers.

13. Third-Party Links

Our Site may contain links to websites or services operated by third parties.

These links are provided for convenience and do not necessarily constitute an endorsement.

We are not responsible for the content, security, accuracy, products, services, or privacy practices of third-party websites.

You should review the policies of third-party websites before making transactions or providing personal information.

14. Intellectual Property

Unless otherwise stated, the content appearing on the Site is owned by, licensed to, or used with authorization by SOFTCAYA or Softcash Retail LLC.

This may include:

• Brand names
• Logos
• Product photographs
• Graphics
• Website design
• Text
• Product descriptions
• Videos
• Icons
• Software
• Other Site content

You may access and use the Site for personal, non-commercial shopping purposes.

You may not copy, reproduce, distribute, modify, publish, commercially exploit, or create derivative works from protected Site content without appropriate authorization.

15. User Content and Reviews

If you submit reviews, photographs, comments, suggestions, feedback, or other content to us, you represent that you have the right to provide such content.

You must not submit content that:

• Violates another person's intellectual property rights
• Contains unlawful material
• Is fraudulent or misleading
• Contains malware or harmful code
• Contains abusive, threatening, or defamatory material
• Violates applicable laws

Where permitted by law and subject to the permissions you grant when submitting content, we may use customer-submitted content in connection with operating or promoting our business.

16. Personal Information

Your submission and our processing of personal information through the Site are governed by our Privacy Policy.

Please review our Privacy Policy for information regarding how personal information is collected, used, disclosed, and protected.

17. Prohibited Uses

You may not use the Site or its content:

• For unlawful purposes
• To encourage unlawful conduct
• To violate applicable laws or regulations
• To infringe intellectual property rights
• To harass, threaten, abuse, or discriminate against others
• To submit false or misleading information
• To transmit malicious code or malware
• To collect personal information about others without authorization
• To conduct phishing, scraping, crawling, or other unauthorized automated activity
• To interfere with the security or operation of the Site
• To attempt unauthorized access to our systems
• To commit payment fraud or other fraudulent activity
• To misuse discounts, promotions, chargebacks, or refund systems

We may suspend or terminate access to the Site for violations of these restrictions.

18. Fraud Prevention

We reserve the right to review orders for suspected fraudulent or unauthorized activity.

This may include reviewing:

• Billing information
• Shipping information
• Payment information
• Order patterns
• Device or transaction information

We may request additional verification before fulfilling certain orders.

Where permitted by law, suspicious or unauthorized orders may be delayed, declined, or canceled.

19. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Site and services are provided on an “as is” and “as available” basis.

We do not guarantee that the Site will always be uninterrupted, error-free, secure, or available.

Nothing in these Terms excludes or limits warranties, guarantees, or consumer rights that cannot legally be excluded or limited.

20. Limitation of Liability

To the maximum extent permitted by applicable law, SOFTCAYA and Softcash Retail LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or services.

This may include losses resulting from:

• Website interruptions
• Third-party services
• Unauthorized access outside our reasonable control
• Carrier delays
• Loss of data
• Loss of business opportunities

These limitations apply only to the extent permitted by applicable law.

Nothing in these Terms excludes liability where exclusion or limitation would be unlawful.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Softcash Retail LLC, SOFTCAYA, and their respective officers, employees, agents, affiliates, and service providers from claims, liabilities, losses, or expenses arising from:

• Your violation of these Terms
• Your unlawful use of the Site
• Your infringement of another party's rights
• Fraudulent or unauthorized activity attributable to you

22. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The remaining provisions will continue to remain valid and enforceable.

23. Termination

These Terms remain effective unless terminated by you or us.

You may stop using our Site at any time.

We may suspend or terminate your access where permitted by law if you violate these Terms, engage in fraudulent activity, misuse the Site, or threaten the security of our systems.

Any provisions that by their nature should survive termination will continue to apply.

24. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and other policies posted on the Site, constitute the agreement governing your use of our Site and services.

Failure by us to enforce a provision of these Terms does not constitute a waiver of that provision.

25. Governing Law

These Terms and your use of our services are governed by the applicable laws of the State of Colorado, United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws in your place of residence provide otherwise.

Nothing in these Terms is intended to deprive consumers of mandatory rights available under applicable law.

26. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

• Our business
• Our services
• Our policies
• Applicable laws
• Regulatory requirements

The most current version will be posted on this page.

The Last Updated date at the top of the page indicates when these Terms were most recently revised.

Your continued use of the Site following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

27. Contact Information

Questions regarding these Terms of Service may be sent to:

SOFTCAYA
Operated by Softcash Retail LLC
Website: www.softcaya.com
Email: info@softcaya.com
Business Address: 402 Chickadee Lane, Gypsum, Colorado 81637, United States