Contact information

Last Updated: September 24, 2026

Thank you for visiting SOFTCAYA. If you have any questions about our products, orders, shipping, returns, refunds, or other matters, please feel free to contact us.

Our customer service team will be happy to assist you.

Customer Support

Email: info@softcaya.com
Website: www.softcaya.com

When contacting us regarding an existing order, please include your order number and the email address used when placing the order so that we can assist you more efficiently.

Business Information

Brand: SOFTCAYA
Operated by: Softcash Retail LLC
Business Type: Single Member LLC
Business Address:
402 Chickadee Lane
Gypsum, Colorado 81637
United States

Order Support

For questions regarding an order, you may contact us about:

• Order status
• Shipping and tracking
• Address corrections
• Order cancellations
• Returns and refunds
• Damaged or defective products
• Incorrect items
• Product information

Please email us at info@softcaya.com and provide as much relevant information as possible.

Returns

Before returning any product, please contact us at info@softcaya.com for return instructions.

Please do not send products directly to our business address unless our customer service team has specifically instructed you to do so.

For complete information regarding return eligibility, return shipping, and refunds, please review our Return and Refund Policy.

Privacy Inquiries

For questions or requests concerning your personal information or privacy rights, please contact:

Email: info@softcaya.com

Please include sufficient information for us to identify and process your request.

Contact Us

SOFTCAYA
Operated by Softcash Retail LLC

Email: info@softcaya.com
Website: www.softcaya.com
Address: 402 Chickadee Lane, Gypsum, Colorado 81637, United States