Privacy policy

Last Updated: September 24, 2026

This Privacy Policy describes how SOFTCAYA, operated by Softcash Retail LLC (“SOFTCAYA,” “we,” “us,” or “our”), collects, uses, discloses, and protects your personal information when you visit, use, or make a purchase from www.softcaya.com (the “Site”), communicate with us, or otherwise use our services.

By accessing or using our Site, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our Site, we may collect the following categories of personal information.

Information You Provide to Us

When you place an order, create an account, contact us, subscribe to marketing communications, or otherwise interact with us, we may collect information such as:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Order and purchase information
  • Account information
  • Customer service communications
  • Product reviews or other information you choose to provide

Payment Information

When you make a purchase, payment information is processed by our payment service providers.

Depending on the payment method used, this may include:

  • Credit or debit card information
  • Billing information
  • Transaction information
  • Payment authorization details

We generally do not directly store complete payment card information. Payment information is handled by authorized payment processors and financial service providers.

Information Collected Automatically

When you visit or use our Site, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Device identifiers
  • Pages viewed
  • Products viewed
  • Referring websites
  • Shopping activity
  • Cart activity
  • Interaction with our Site
  • Approximate location based on IP address
  • Date and time of visits

We may collect this information through cookies, pixels, tags, log files, and similar technologies.

2. How We Use Your Personal Information

We may use personal information for purposes including:

  • Processing and fulfilling orders
  • Confirming purchases
  • Processing payments
  • Arranging shipping and delivery
  • Providing order status and tracking information
  • Processing returns, refunds, and exchanges
  • Providing customer support
  • Communicating with you regarding your orders
  • Creating and managing customer accounts
  • Detecting and preventing fraud or unauthorized activity
  • Protecting the security of our Site
  • Improving our products, services, and website experience
  • Analyzing website traffic and customer behavior
  • Personalizing your shopping experience
  • Sending marketing or promotional communications where permitted
  • Measuring the effectiveness of advertisements
  • Complying with legal, tax, accounting, and regulatory requirements
  • Enforcing our policies, agreements, and legal rights

3. Shopify

Our online store is powered by Shopify.

Shopify provides the e-commerce platform that allows us to offer our products and services to you.

When you use our Site, certain personal information may be processed by Shopify in connection with hosting, order processing, analytics, security, fraud prevention, and other e-commerce functions.

Shopify may process your information according to its own privacy practices.

4. How We Share Personal Information

We may share personal information with third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

  • Shopify and other e-commerce technology providers
  • Payment processors
  • Banks and financial institutions
  • Shipping and logistics providers
  • Fulfillment partners
  • Customer service providers
  • Cloud hosting and technology providers
  • Analytics providers
  • Advertising and marketing partners
  • Fraud prevention and security providers
  • Professional advisers such as accountants, auditors, and legal advisers
  • Government agencies or authorities when required by law

We may also share information in connection with a business transaction such as a merger, acquisition, financing, reorganization, sale of assets, or transfer of ownership.

We do not disclose personal information except as described in this Privacy Policy or as otherwise permitted or required by law.

5. Shipping and Fulfillment Providers

To fulfill and deliver your purchases, we may provide necessary information to shipping carriers and logistics partners.

This information may include:

  • Your name
  • Shipping address
  • Telephone number
  • Email address
  • Order information
  • Delivery instructions

Depending on the destination and selected shipping method, these providers may include international or domestic shipping carriers.

6. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate and improve our Site.

Cookies may be used to:

  • Keep products in your shopping cart
  • Remember preferences
  • Enable account functionality
  • Maintain website security
  • Understand how visitors use our Site
  • Measure website performance
  • Provide personalized content
  • Measure advertising effectiveness
  • Support marketing and analytics activities

You may be able to control or disable cookies through your browser settings.

However, disabling certain cookies may affect the functionality of the Site, including checkout, account access, and other shopping features.

Where required by applicable law, we may request your consent before using certain non-essential cookies.

7. Advertising and Analytics

We may use analytics, advertising, and marketing services to better understand how customers interact with our Site and to measure the effectiveness of our advertising.

These providers may collect information about your browser, device, visits, purchases, and interactions with our Site using cookies, pixels, and similar technologies.

Depending on applicable law, you may have the right to opt out of certain forms of targeted or personalized advertising.

8. Marketing Communications

If you choose to receive marketing emails, promotional messages, or similar communications from us, we may use your contact information to send you information about:

  • New products
  • Promotions
  • Discounts
  • Special offers
  • Store updates

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Even if you unsubscribe from promotional communications, we may still send you non-promotional communications relating to your account, purchases, orders, security, or customer service requests.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on factors such as:

  • The nature of the information
  • Our relationship with you
  • Legal and regulatory requirements
  • Tax and accounting requirements
  • Fraud prevention requirements
  • Dispute resolution
  • Contractual obligations

When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.

10. International Data Transfers

Because we operate an online business and use service providers that may operate in different countries, your personal information may be processed or stored outside your country or region of residence.

Different countries may have different privacy and data protection laws.

Where required by applicable law, we take appropriate measures to protect personal information transferred internationally.

11. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request a copy of certain personal information
  • Object to or restrict certain processing activities
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Opt out of certain targeted advertising or data-sharing activities where applicable
  • Appeal certain decisions regarding privacy requests where provided by law

Privacy rights vary depending on your jurisdiction and may be subject to legal exceptions.

To submit a privacy request, contact us at:

info@softcaya.com

We may need to verify your identity before processing certain requests.

12. U.S. Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on the law that applies, these rights may include access, correction, deletion, portability, and the ability to opt out of certain uses or disclosures of personal information.

We will process applicable privacy requests in accordance with the laws that apply to your request.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

13. European and UK Privacy Rights

If you are located in the European Economic Area, Switzerland, or the United Kingdom, applicable data protection laws may provide additional rights regarding your personal information.

Where applicable, we process personal information based on legal grounds that may include:

  • Performance of a contract
  • Compliance with legal obligations
  • Our legitimate business interests
  • Your consent

You may also have the right to contact your local data protection authority regarding concerns about the processing of your personal information.

14. Children's Privacy

Our Site and products are intended for a general audience and are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us at info@softcaya.com so that we can review the matter and take appropriate action.

15. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no internet transmission, electronic storage system, or security method can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and should notify us if they believe their account has been accessed without authorization.

16. Third-Party Websites

Our Site may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, accuracy, or content of third-party websites.

If you follow a third-party link, we recommend reviewing that party's privacy policy before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our business practices
  • Our products or services
  • Technology
  • Legal or regulatory requirements

When we update this Privacy Policy, we may revise the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us:

SOFTCAYA
Operated by Softcash Retail LLC
Email: info@softcaya.com
Website: www.softcaya.com
Business Address: 402 Chickadee Lane, Gypsum, Colorado 81637, United States